Returns & Refunds Policy

1️⃣ General Return and Exchange Conditions

Any product may be returned or exchanged provided that it is

In its original condition exactly as received

Unused, unwashed, and not modified in any way

In its original, undamaged packaging

These conditions apply to all products sold in our store

2️⃣ How to Submit a Return or Exchange Request

Please contact us using one of the following methods

Send a WhatsApp message to the number shown on the shipping label

Or through the Contact Us page on our official website

Please include a clear product photo, your city and full address, and your order number

A clear product photo showing any defect, if applicable

Your city and full address

Your order number

3️⃣ Approval and Processing

A return or exchange request must be submitted within 14 business days of receiving the order.

The request will be reviewed within 3 business days.

Once approved, a courier will collect the product within 3 to 5 business days

4️⃣ Cases Eligible for a Full Refund

A full refund is issued in the following cases

If the product is damaged or has a clear manufacturing defect

If the product is materially different from the description on its product page

5️⃣ Policy Exclusions

We are not responsible for expectations not explicitly stated in the product description.

Products damaged through misuse or incorrect handling cannot be returned or exchanged.

6️⃣ Refused Delivery Policy (FlexShip)

If the customer refuses the order at delivery for any reason, the following applies: an EGP 100 processing fee to cover shipping and service costs.

This fee is automatically deducted from any amount due to the customer and applies only when successfully collected by the shipping company.

7️⃣ Shop with Confidence

✅ Secure packaging and guaranteed quality

✅ Fast support via WhatsApp

✅ Simple returns and exchanges